First-Class Surety Bond Service
Whether you are putting together a bid or already have a signed contract, the last thing you want to worry about is getting the bond amount needed. We realize that your time and resources are best spent focusing on your business, and that is why we go to great lengths to make sure that you don’t have to think about your bonds.
It’s important to understand what makes up first-class surety bond service. While not thinking about your bonds is the ultimate way to tell, here are a few other ways to see whether or not you are receiving excellent customer service from bonding agents.
Knowing Your Bonding Capacity
One way to determine whether you’re receiving top-tier service from your bonding company is if you have a clear picture of what your bonding limits are . A good surety agent takes the time to understand your business and what kind of projects you want to pursue. Then the agent makes sure to get the bonding support required in place and communicate it to you, so that you can operate your business and execute your plans with the highest chances of success. The bonding process should never be a guessing game.
Proactive Bonding
This leads to another point about customer service from surety companies: a proactive bonding agent. It’s important for a surety agent to know your bonding needs for today, but it’s just as important to know what you’ll be needing in a year or two.
Proactive bonding agents make sure to understand where you want to take your contracting business, so they can help you know the steps you will need to take to prepare. It takes time to do things like get a line of credit or a CPA financial statement, and you don’t want to continuously run into last-minute situations. First-class surety bond service is proactive and gives you a roadmap to follow so that you can move forward and achieve your goals.
Fast Turnaround
You can’t focus on your business and achieve greater success while spending a lot of time managing your own bonds. After all, that’s what a surety bond service is supposed to do. Once a bond program is in place, obtaining the specific bond you’re looking for should be easy and quick, depending on the size and scope of the project. While there are times when questions come up with instances like jobs that are unusually long or a long-term warranty is required, these are unusual circumstances.
You can tell if you’re getting first-class customer service from bonding agents by whether or not they issue routine bonds within 24-hours.
You should never have to track down bonding agents, which is another way to determine if you’re getting the best surety bond service possible: is the agent responsive. Top-tier surety companies keep you updated, they respond quickly and get you the answers you need in a timely fashion. Consistency and being treated as a priority is basic customer service and is no different in the surety business.
Surety Bond Agents Are Not Your Bosses
One important thing to remember when working with bonding agents- they are not your boss, but your partner in the bonding process. They should not behave condescending or act as if they run your company, their role is a supportive one. A surety bond agent’s goal is to help you get bonded and to help your business thrive. While they know bonding, they don’t know your industry as you do and good bonding companies know that.
The CSBA Difference
At CSBA, we are committed to providing top-tier customer service by guaranteeing the following:
- Standard bonds are sent out within 24 hours of receiving a complete request.
- Bonding letters for pre qualifications go out the same day.
- Phone calls and emails are responded to the same day.
- We are proactive when thinking about your needs and requesting information to avoid last-minute fire drills.
While we’re here to help you, if you see the bonding companies you work with already exhibiting the first-class service behaviors above, there is no reason to switch. If you’re unsure whether or not you could benefit from working with us, use the quiz below. It’ll take an honest look at the experience you’re having with your current bonding agent and help you decide if you should continue your relationship with them or explore other possibilities.